○ Made Fresh Weekly

○ Our Diets Are Prepared The Day You Place An Order. It Is Shipped When It Has Been Prepared, Packaged, & Frozen. Our Diets Are Not Stored Long Term, So We Request You Place Your Order Before Your Supply Is Depleted. Processing Time: 24 to 48 Hours

We do not use dry ice due to safety concerns to staff, clients, and pets.

After your order is placed and your payment is processed your order is freshly made hours later. Depending on the quantity of your order may take up to 24 to 48 hours to be made and then shipped.(Extended Processing & Manufacturing Time Period Required Due To Ongoing Pandemic)

Yes, you can but, depending on which carrier you choose shipping times and shipping cost may vary, Carriers available UPS, FedEx, and USPS

After the package is shipped you will receive a shipping confirmation email with your tracking number(s) and it will take 1 to 3 days for your package to arrive.

No! Do not microwave the package our it’s contents. This can lead to
contaminating your microwave, and risk the packaging to explode. To
thaw out the food for your pup please take out the number of packages
you would like to feed and place them in lukewarm water till soft. Any
leftover unused packages can be placed in the refrigerator; how long the
product will stay fresh completely depends on the temperature of your
refrigerator, the weather, humidity, etc.

Please contact us immediately by calling 866-636-9230 or email us @ or text us at 908-674-6328

■ For any other questions comments or concerns please go to our online
24/7 chat